LAVA Mobiles Terms & Conditions

AGNI 3 Exchange Offer

Key Offer Terms

Eligibility: Only existing Agni 5G and Agni 2 users are eligible.
Exchange Value:
- Agni 2 users: Starting price of ?12,999 on exchange.
- Agni 5G users: Starting price of ?16,999 on exchange.
Coupon Code: A unique coupon code will be provided to eligible users on October 8^th
Sale Period: The exchange offer begins on October 8th, 2024, at 12 PM and shall be valid for two days only.
Platform: The offer is exclusively available on Lavamobiles.com.

Step-by-Step Exchange Process for Agni 3

How to Avail the Offer: To participate in the exchange program, users must follow these steps:

Visit Lava Website: Navigate to the Agni 3 product page on the Lava website (https://lavamobiles.com/smartphone/agni-3).
Activate Exchange Offer: On October 8th, 2024, at 12 PM, click the "Exchange Offer" button to begin the process.
Provide Device Information: Users must enter details about their Agni 5G or Agni 2 smartphone, including the IMEI number and its current condition (functional, non-functional, etc.).
Generate Coupon Code: Upon verification, a unique coupon code will be generated for eligible users, reflecting the applicable discount based on the exchange device's condition and model.
Redeem the Coupon: The coupon code must be applied during checkout on Lava's e-store to receive the discounted price on the Agni 3.

Other T&C’s

The exchange offer is available only to existing users of Agni 5G and Agni 2 ( “Agni phone users”). This offer allows Agni users to trade in their old Agni 5G or Agni 2 devices for a discounted price on the Agni 3.
The exchange offer is valid exclusively for users in India and purchasing from the Lava e-store.
Users must have a valid and functional IMEI number for the Agni 5G or Agni 2 device to be eligible.
Users must follow the Step-by-Step Exchange Process as defined above to avail of the offer.
The exchange offer will commence on October 8th, 2024, at 12:00 PM and will remain valid till 09^th Oct, 2024 only or till stocks lasts.
The coupon code provided under this offer is valid till 09^th Oct, 2024 only i.e till this exchange offer validity.
Lava reserves the right to assess the condition of the exchanged Agni device. Any discrepancy between the declared and actual conditions may result in a change in the discount or rejection of the exchange.
The coupon code is non-transferable, non-redeemable for cash, and can only be used once to purchase an Agni 3 smartphone.
Standard return and warranty policies of Lava apply to the Agni 3 smartphone purchased under this offer.
This exchange offer is only available on Lava's official website (com) and cannot be availed through any other third-party retailers or e-commerce platforms.

Lava reserves the right to modify or discontinue the offer at any time without prior notice.

Lava shall not be liable for any technical issues, such as website outages, internet failures, or any other interruptions that may affect the user's ability to participate in this offer.

By availing of this offer, the user agrees to these Terms and Conditions and any other applicable policies of Lava.

This offer and any disputes arising out of or in connection with it shall be governed by the laws of India, and the courts of New Delhi shall have exclusive jurisdiction.

For any offers-related queries, users may contact Lava customer support through the official website or the provided contact channels.

Disclaimer:

Lava is not responsible for any data left on the exchanged device. Customers are encouraged to back up and delete personal data before handing over their device.
Lava holds the right to disqualify any transaction that appears to violate the terms of the exchange offer.

Blaze X - 1 Year Free Screen Replacement Offer:

Terms and Conditions

The scheme is only applicable for handset purchases with activation recorded between October 15, 2024, and November 20, 2024. In cases where activation details are not available in the system, the original proof of purchase will be considered for determining eligibility for the scheme.
Customers are entitled to a one-time free screen replacement within 1 year from the date of purchase. For example, if a customer purchases the device on November 10, 2024, they will be eligible for the free screen replacement offer until November 09, 2025.
The scheme entitles the customer to a one-time free replacement of the TP+LCD folder, in the event of screen breakage occurring within the 1 year of Handset activation.
This scheme is not applicable for cosmetic damage such as scratches, grazes, minor abrasions, or scuff marks. It is specifically designed to address screen breakage and does not cover superficial wear and tear that does not impact the functionality of the device. Customers should note that only significant damage affecting the screen's operation is eligible for replacement under this scheme.
Spare parts covered under the scheme include the TP+LCD folder. Cosmetic parts are not included. Any other malfunction or damage, aside from TP+LCD breakage, will be covered as per the LAVA warranty policy
To avail this offer, customers must either raise a Service@Home request or visit a LAVA authorized service center in person. The customer must provide the original proof of purchase, valid identification, and a contact number. These details will be validated by the LAVA service team before the free screen replacement is processed.
No cash refunds will be provided to the customer. Only the broken parts specified in point No. 3 will be covered under this scheme
Under this scheme, the customer is required to pay a labor charge of INR 350 plus applicable GST for the free screen replacement.
In the event that spare parts other than the TP+LCD need to be replaced due to physical damage, repairs will be conducted in accordance with the LAVA warranty policy for all such ELS failure cases. The cost for these repairs will be the customer's responsibility.
All disputes will fall under the jurisdiction of Delhi courts.

Lava X PBKS contest:

The tickets are subject to availability.
The winner will collect the tickets from a designated place in Chandigarh, given by the Lava Support Team.
At the time of collection, the winner should present a valid government ID proof.
Offer only includes general category tickets. The winner should arrange their own travel, food and accommodation to the match.

Agni 2 Free Phone Replacement at Home

What is Free Phone Replacement?

Exclusive Free Phone Replacement Service for Agni 2 customers, available at your doorstep.

This service is applicable only on Agni 2 smartphones during 1 year warranty period
Valid only on Hardware defects, excluding accessories
Replacement not applicable on device with physical or liquid damage, and/or unauthorized repair

How to Avail

Website: Visit Lava Care
WhatsApp: Type and send "HOME" on 9289065050
Call Centre: Connect to our specialist on 1860-500-5001
Lava Care app: Go to Service@Home section in the Lava Care app.

Free Service @ Home

Service@Home (Doorstep Services) is solely available on all Blaze, X3 & Yuva series of smartphones.
Customers may avail the service through Website, WhatsApp, Lava Care App or Call Centre number 18605005001.
Service@Home shall be made available across India including ~7000 PIN Codes Nationally.
The Service shall be performed by Lava trained personnel duly authorized by its Service Partners who shall carry/ wear authenticated Lava identity card all the time.
Elementary Level Scan of the handset will be performed at the customer location.
Only software and minor repairs will be carried under the Service@Home program and in case of major repairs, handset shall be taken to Authorized Service Center (to & fro) of the handset shall not be chargeable to any customer. However, handsets which are Out of Warranty will be charged for spares/services as per the applicable price lists approved and recommended by LAVA. Please visit LAVA website: "http://www.lavamobiles.com/support" to know more about spare/accessory part cost.
Our Authorized Service Center will use their best efforts to reach out to customer (face2face) within 24 hours after receiving of a valid request (Service promise) or per prior appointment as the case may be, excluding exceptional circumstance beyond the reasonable control of ASPs.
Authorized Service Center should issue a job sheet/receipt to customer in case the handset is required to be taken to the Service Center for high level repair activity.
Authorized Service Center shall give payment receipt to customer in case any amount is charged to repair the handset.
All the terms and conditions of Warranty Policy shall remain and be binding upon the parties for its product Blaze, X3 & Yuva against manufacturing defects when used normally for a period of ONE (1) YEAR from the date of original retail purchase by the customer;
This Program Service@home can be availed by the customer for a period of 1 year from the date of purchase of the handset.
Lava at its sole discretion reserves right to withdraw the Program any time as may deem fit so;
All conflicts in relation to the service shall be subject to jurisdiction of the courts at New Delhi.

Smartphones Terms & Conditions

Naya Blaze. Sabse Tez*
*As per AnTuTu 9.5.5 Benchmark Score for < INR 10K Segment
O2 - Fastest Phone in the Segment*
*As per AnTuTu 10.0.1 Benchmark Score of 4G Devices in the Segment
Yuva - Limitless Storage*, Limitless Fun
LAVA Cloud Store provides limitless app storage* only in reference to the apps mentioned in the link below:
You can view the app list here
Blaze 1X 5G supports all Indian 5G Bands**
** All sub 6mm wave bands auctioned and bought by Indian Operators: n1/n3/n5/n8/n28/n41/n77/n78
Blaze Pro 5G supports all Indian 5G Bands*
*All sub 6mm wave bands auctioned and bought by Indian Operators: n1/n3/n5/n8/n28/n41/n77/n78 SA/NSA
Blaze 2 5G 1st in the Segment Ring Light**
** Under 15K 5G segment

Contest Terms & Conditions

#BurnTheRules 24 hours Challenge:
1. Travel and accommodation expenses for attending the event will not be borne by Lava Mobiles.
2. Only winners who attend the event will receive the Agni 3 smartphone.
3. The phone will be dispatched once the sale is live, which may take up to 45 days from the date of the event.
Blaze Curve Lakshadweep contest: Participants must be able to produce the following to be eligible as the winner - Police verification copy, 3 - Passport size photo, Identity proof - Aadhar Card/ Voter ID.
Participants can participate in the contest on the respective social media platforms -Instagram, Facebook & Twitter. Agni 2 Festive Frenzy contest - Participate on all platforms to increase your chances of winning.
Winners will be selected randomly basis their answer is correct. After the winners are announced, winners need to contact Lava Mobiles on the respective social media platform, with their full name, complete address with pin code & mobile number. If the winners do not provide us with the above details within 48 hours of announcement of winners, the said winner won't be qualified to receive the prize.
By participating in Lava Mobiles contests & giveaways, you agree to giving your image rights to Lava Mobiles to be used on social media platforms.
Company shall not be responsible in case the package isn't delivered due to the incorrect address details or invalid number provided by the customer. In such a case, the winner will be disqualified.
All contest prizes will be shipped 10 working days after announcing the winners on social media and/or the Lava website. Basis the address shared, winners will receive the package in 7-10 business days.
The contests are not intended for internal employees. Any internal employee's participation will be disqualifed.

Any participant who participates from same account multiple times and/or different accounts, will be disqualified from the contest(s).

Other TnC:

To enter the contest, you must be:
1. A citizen of India and resident of India at the time of entry.
2. At least 18 years old or over at the time of entry.
LAVA International Limited reserves the right to disqualify any participant and/or revoke or forfeit any prizes at any stage of the contest with or without a prior notice at its sole absolute discretion, for reasons including: Entry is incomplete and/or fails to fulfil and/or comply with all or any of the Terms and Conditions stipulated herein and any applicable rules and regulations.
1. Participant breaches any of the Terms and Conditions or other rules and regulations of the Contest or violates any applicable laws or regulations.
2. LAVA International Limited has, at its sole discretion, any reason whatsoever to believe that such Eligible Participant has attempted to undermine the operation of the Offer in any way whatsoever, including but not limited to fraud, cheating or deception.
3. Notwithstanding the above, LAVA International Limited shall at its sole and absolute discretion disqualify any participation at any stage of the Contest and forfeit any prizes for any reason as it deems fit and reasonable with or without a prior notice.
4. LAVA International Limited decision on matters relating to the Activity (including, but not limited to the selection of the winners) shall be final and absolute. No discussion, correspondence, enquiry, appeal or challenge by any of the Participants in respect of any decision of LAVA International Limited shall be entertained.
5. Prizes must be collected in accordance with the mode and within a time period which will be specified by LAVA International Limited, at its sole and absolute discretion, upon notification of any winnings.
6. Failure to adhere to the mode of collection and within the stipulated time period will result in automatic forfeiture of the prizes and the winner shall have no claim whatsoever against LAVA International Limited, its affiliates, subsidiaries, employees, representatives, retailers, distributors, dealers as well as its advertising, creative, media, digital, design and other creative agencies of LAVA International Limited.
7. The reward cannot be sold, exchanged, converted, transferred, auctioned, assigned in favour of other, or combined with any goods, cash, person or scheme respectively in any circumstances.
LAVA International Limited shall not be liable for any disruption to the contest, whether due to technical problems or otherwise, which is beyond its reasonable control.
The Terms and Conditions of the contest shall be construed, governed and interpreted in accordance with the laws of India.
All rights and privileges herein granted to LAVA International Limited are irrevocable and not subjected to rescission, restraint or injunction under any and all circumstances. Under no circumstances shall the Eligible Participants have the right to injunctive relief or to restrain or otherwise interfere with the organization of the contest, the production, distribution, exhibition and/or exploitation of the Contest and/or any product based on and/or derived from the Contest.
All personal data collected may be used in relation to the performance of the Contest. The Participant hereby consents that their personal data may be used by LAVA International Ltd for marketing and promotional purposes.
LAVA International Limited reserves the right at its absolute discretion to vary, delete or add to these Terms and Conditions with or without any prior notice. It is a candidate's responsibility to check regularly, in order to ascertain if any changes have been made to these Terms and Conditions.
These Terms and Conditions will prevail over any inconsistent terms, conditions, provisions or representations contained in any other communications or promotional materials to the Contest.
The main language of the Terms and Conditions shall be the English language. Any translation to any other language than English shall be for convenience only and the English Version shall prevail in the event of any discrepancies between the English version and the other language's version.
By virtue of an entry to the Contest, the Eligible Participant signifies his/her absolute and unconditional acceptance and agreement to all the Terms & Conditions stipulated herein.
LAVA International Limited reserves the right to cancel, terminate or suspend this Contest without any prior notice. For the avoidance of doubt, any cancellation, termination or suspension by LAVA International Limited of the Contest shall not entitle the Eligible Participants to any claim or compensation against LAVA International Limited, its agents, and employees for any and all losses or damages suffered or incurred by the Participants as a direct or an indirect result of the act of cancellation, termination or suspension thereof.
All disputes are subject to the exclusive jurisdiction of New Delhi only.
All information entered by the customer for registration under this contest shall be subject to the Privacy Policy of the company and said information may be used by the company for its brand promotion.
The participant making entry in this contest gives his/her consent to receive informatory/transactional SMS or phone calls relating to this contest and other promotional/commercial messages, from the company or its authorized person/entity for its brand promotion and further waives all his/her rights to take any action against the company/its officials/authorized person or entity for receiving SMS or phone calls.
LAVA International Ltd. may, without advance notice, cancel, suspend or postpone the contest at any time at its sole discretion.
In the instance of a contest winner being unavailable, another winner may or may not be selected.
Winner shall be announced only after a complete verification of details in the service centre submitted by the participant.
Dates for submissions, and subsequent announcements are subject to change. Lava International Ltd. does not hold any responsibility for any issue arising thereafter.
Participation in the contest is voluntary and Participants are advised to read the full Terms and Conditions. Participation in the contest shall imply that the participant has duly read and agreed to adhere to and is bound by the 'Terms and Conditions herein.
For Prozone Follow & Win contest, we will be announcing 1 lucky winner every week from the followers of prozone_in Instagram Handle.
Register for the sale event and get a chance to win exciting prizes. The winner will be chosen randomly and announced (on Instagram stories and contacted via registered mobile number) before 31st December. The winner needs to revert within 48hrs else a different winner will be chosen.

Warranty on Out Warranty ( 100 Days Warranty Refill Program )

A 100 days extended warranty will be provided on spare parts that are replaced in out of warranty plan (OW).
Applicable Service charge on 100 days warranty calls will be zero.
Part Warranty is applicable only on PCBA, Display/Folder and Charger only.
Offer is applicable For Feature Phones on all models launched after Jan 1st 2019 and Smart phones launched after 1st Jan 2021.
In case the customer faces issue in some other part which isn't covered in 100 days warranty, the part and labour cost will be as per standard OW guidelines.

Warranty duration for customers who have some leftover warranty -

In case the handset is in Warranty & the standard warranty is to expire in less than 100 days -the customer will get part-warranty as applicable in Out warranty for the remaining number of days.
The warranty on Out of Warranty will be considered lapsed in case the handset is fails the Entry Level Screening (ELS) -i.e. if The Product (Handset / Accessory) has been subject to abnormal use or conditions, improper storage, exposure to excessive moisture or dampness, exposure to excessive temperatures, unauthorized modifications, unauthorized repair, abuse, accident, Acts of God, spills of food or liquids, improper installation and breakage or damage to antennae, LCD, key panel and housing cracked etc. for such cases customer will have to pay Service charges and cost of spares(those will be required to be replaced for necessary repairs) to get the service of handset / accessory.
Terms of warranty are subjected to change from time to time as communicated by company.
Lava holds discretion to withdraw the offer at any point of time without any prior notice or liability to the Customer.
All disputes are subject to the jurisdiction of the Courts of New Delhi only.

Lava e-Store Replacement and Cancellation policy

Order Cancellation Policy

You can cancel your order online before the product has been shipped.
If you have paid via a pre-payment mode (credit card, debit card or net banking), then your entire order amount will be refunded. Once your cancellation request is created, we will ensure that the cancellation is processed as soon as possible.

Refunding Modes for Cancelled order:

Except for Cash-on-Delivery transactions, refunds are made to the payment mode/account that was originally used to make the transaction. The refund shall be made in Indian Rupees only and be equivalent to the transaction payment received in Indian Rupees.

Refund Timelines

When an order is cancelled the refund is initiated and the information is conveyed to our payment partners. The time taken to process a normal refund depends on the payment mode that was used while making the payment. Depending on the bank's processing time, it can take 7 business days for the refund to reflect in the customer's bank account or card balance. If the payment is not reflected within the estimated time, please reach out to us with your order numbers.

Replacement Policy

Our replacement policy allows you to request a replacement device at no additional cost if the device received by you is defective. If you find that the package is tampered, please do not accept the item and hand the package back to the delivery person.
You will be eligible to get a replacement if:
1. A replacement request is made within 7 (seven) days of receipt of the delivery of the order.
2. Our examination of the device shows a defect that qualifies the device for replacement.
3. The device has been received in its original condition, means no physical change or damage to the device.
4. The device has been received in the original product packaging along with supporting documentation such as receipt or proof of purchase, price tags, labels, and accessories obtained along with the original product.
5. The original HS seal shouldn't be tampered and there should not any physical damage.
6. Replacement is subject to availability of a suitable replacement.
7. No refund in cash would be provided even if the device purchased as "Cash on Delivery", in this scenario as well the customer is required to fill in the bank details.

Raising the replacement request

You can visit the Lava ASP with receipt or proof of purchase, price tags, labels, and accessories obtained along with the original product.
You can get the service centre details from the Lava Website and can locate the nearest Authorized Service Center by searching the Pin Code / City / District.
You can contact at the customer care number 1860 500 5001.
The device will be inspected at the service centre and if found to be defective, the device to be deposited and a new replacement device will be shipped to the respective LAVA service centre only.
Once you have raised a replacement request, our team will investigate and initiate the replacement process. You will receive an SMS/ E-mail advising you on the estimated delivery date. Based on customer location, delivery span varies. If you don't get the return within the promised date, contact us immediately.

Elements warranty policy

Standard Warranty

LAVA international Ltd. (LAVA) provides limited warranty for its Lava Elements are original accessories sold by LAVA through authorized dealers(hereinafter referred to as "product") (Chargers, Earphones, Data Cables, Power Bank, Neckbands, Probuds, Smart Watch)
These products are serialized, each product has a unique serial number, and this number is maintained both on the product and in the Lava CRM; available at the Authorized Service Partner.

Warranty

Lava Elements (Charger, Adaptor, Data Cable, Earphone) are entitled to one time (6) months replacement warranty from the date of purchase, unless specifically specified.
Lava Elements (Power Bank, Neckband, Probuds, Smart Watch) are entitled to one time (12) months replacement warranty from the date of purchase, unless specifically specified.

Process to avail warranty by Consumer

Warranty can be served at Lava Authorized Service Partner (ASP) only.
The warranty is subject to physical condition of the Probuds & Lava Element produced at the time of visit to ASP; the decision of warranty on Lava Elements is at the discretion of the Lava Service Team only.
The warranty is only applicable for the Probuds & Lava Elementsâ€™ with Serial Number available in the Lava Database only; any exception to this process is only at the discretion of the Lava Service Team only.
If the Serial Number is not available on the product or the same has been damaged, the consumer must carry the proof of purchase (Invoice / Cash Memo) to avail the warranty on the Probuds & Lava Elements.
For availing services under 2 months Extended Elements warranty on Probuds/True Wireless & Neckband, consumer must carry the proof of purchase (Invoice/Cash Memo) to LAVA ASP.
The SLA of the warranty is dependent on the availability of replacement stock at the Warehouse or ASP.
For any Service related queries, customer can connect with LAVA Customer Care on 1860 500 5001.

Probuds Extended Warranty

Probuds (Neckbands, True-Wireless/Probuds) launched after April 2022 onwards are entitled for additional Two (2) months extended replacement warranty from the date of purchase as an special offer. To avail the same customer has to register his/her product within 30 days of purchase.
For registering your Probuds/True Wireless, Neckbands under 2 Months Extended replacement warranty offer, please send message through your WhatsApp messenger by typing "Probuds" on +91-9289065050 followed by invoice copy.
CH18 Charger - Charge up to 4 times faster than conventional 5W chargers. Based on internal tests charging a 2750mAh fast charge battery (1.5C charge rate) and using the maximum power for a thermal limit of 40C for all charging implementations. Charge time based on 0% to 50%.

Free Screen Replacement Offer

Terms and Conditions

Scheme is valid for handset purchase as per Tertiary (Handset activation) captured / Original Proof of Purchase of the device.
Scheme entitles the customer to avail free of cost one time replacement of his touch screen/OGS/LCD as mentioned in point No.3 below in case of only screen breakage happening within the handset warranty period. This scheme will not apply against scratches, grazes, minor abrasions or scuffmarks.
Spare parts covered : Smart Phone- Touch panel, LCD and OGS (Cosmetic Parts are not covered) Any other type of malfunctioning or damage other than breakage of Touch Panel, LCD, OGS will be covered as per the LAVA warranty policy.
Scheme is valid only for a ONE time FREE replacement of parts as mentioned in point no. 3 above.
To avail this offer customer should visit Lava authorized service centre in person. Customer must possess original proof of purchase, Identity proof and valid contact number and same will be validated by LAVA service team before free replacement as applicable in the scheme.
No cash refund will be given to customer. Only broken parts as mentioned in point No. 3 will be covered under this scheme.
Under this scheme, customer needs to pay repair labour charge as applicable
In case of spare parts other than touch screen, LCD, OGS are required to be changed due to any physical damage, and then the repairs will be done as per lava warranty policy for all such ELS fail cases. Cost of same will be borne by the customer
All disputes will fall under the jurisdiction of Delhi courts
Free Screen Replacement Offer is entitled to one-time within 100 Days from the date of purchase, unless specifically specified.